Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent delivery with a confident approach
Dip, is a very experience tutor with masses of knowledge within the scope of the course and her enthusiasm for the subject was the driving force behind the course, excellent delivery with a confident and emphatic approach.
The Constructions Industry Training Board (CITB)
Interesting and relevant
The tutor made the subject interesting and relevant and also explained the connection between the relevant standards.
Vision Rt Ltd.
Open discussions throughout the course
The tutor was very good. She was able to teach and direct the group with ease and made the information digestible. She supported open conversation and debates during the sessions. The progression through each module topic was logical and supported the development of my understanding of the Standard.
Premier Partnership
Team work effectively aided understanding
There was a huge amount of information included in the course, and the inclusion of team work to help explain the topics was really good. Both tutors were fantastic at explaining the material and were receptive to questions from the group which I think helped everyone’s understanding of the topics.
Apollo Fire Detectors Ltd
Highly recommend
Steve’s knowledge, experience, real world talk and time he took to explain key elements and provide clarity was excellent. He communicates from a level of care and upskilling. Highly recommending Bywater to colleagues.
Private
Gained a unique and invaluable perspective on our systems and processes
I have been working at my company for 18 years now and have extensive knowledge of how we operate, this course has given me the unique perspective of looking at our systems and processes through the viewpoint of the standards, as our on site auditor this in invaluable.
Ecobat Solutions