In-company training

Learn the techniques to perform effective internal audits of organisations who audit and certify management systems, in line with the requirements of ISO/IEC 17021-1:2015, on our ISO 17021-1 Internal Auditor training course.

This 2-day course encompasses engaging modules, interactive workshops and case studies, encouraging group discussions on topics such as ‘audit feedback’, ‘closing meetings’ and ‘corrective action’.

At the end of the course delegates will be equipped with effective auditing techniques as well as greater understanding of audit principles in relation to ISO 17021-1 Conformity Assessment, enabling them to improve evaluation and communication, develop more professional reporting and implement corrective action programmes.

This course is suitable for:

  • individuals wishing to perform internal audits in audit/certification bodies
  • companies seeking to gain or maintain ISO 17021-1 accreditation
  • registrar/accreditation body auditors
  • existing internal auditors who are looking to expand their skills and audit against ISO 17021-1
  • supplier quality auditors wishing to evaluate third-party conformity assessment bodies

Topics covered on this course include:

  • principles of conformity assessment, including confidence, impartiality, competence, responsibility, responsiveness to complaints and undertaking a risk-based approach
  • overview of ISO/IEC 17021-1:2015 requirements
  • the relationship between ISO 17021-1 and other ISO standards
  • coordination of a quality management system audit against ISO 17021-1
  • audit planning
  • preparing checklists
  • evaluating and reporting audit findings
  • developing and implementing corrective action

This 2 day course delivers knowledge with practice opportunities within the following modules:

  • Day 1
    • WELCOME AND INTRODUCTION
    • Management Systems Audit and Certification
    • Workshop: What Can a Certified Body Do?
    • Principles of ISO 17021-1
    • Workshop: Principle Implementation
    • General Requirements
    • Structure and Resource
    • Workshop: Resources and Competency
    • Information and Process Requirements
    • Workshop: Pre-certification Activities
    • The Audit Cycle in ISO 17021-1
    • Workshop: Apply the Cycle
    • Review
    • CLOSE
  • Day 2
    • Audit Planning
    • Checklists
    • Workshop: Preparing Checklists
    • Performing the Audit
    • Case Study: Introduction and Preparation
    • Case Study: Audit Situations and Feedback
    • Nonconformity Reporting
    • Closing Meeting and Reporting
    • Workshop: Closing Meeting
    • Module 13 Corrective Action and Follow-up
    • Workshop: Corrective Action
    • Course Summary & Evaluation
    • CLOSE

By the end of this course, delegates will be able to:

  • interpret the principles and requirements of ISO 17021-1 as it relates to the bodies providing audit and certification of management systems
  • understand how to plan, conduct, report and follow up an internal audit based on ISO 17021-1 in accordance with ISO 19011
  • objectively assess the conformance of an assessment body and identify areas to improve competency
  • develop continual improvement that provides ongoing future benefits to a company’s growth and success

An ISO/IEC 17021-1 Internal Auditor training course certificate will be awarded to delegates who complete all elements of the course.

ISO 17021-1 Internal Auditor Certificate