Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor ensured everyone felt included and understood the material
The tutor was exceptionally good at really listening to any questions and adjust explanation so everyone would understand the material and everyone felt heard and included.
Tesla Engineering
Insightful tutor with practical knowledge and experience
Tutor was very knowledgeable about ISO 14971 & 24971 with practical knowledge and experience to share. Very insightful and made what could be perceived a somewhat boring subject very engaging.
Freudenberg Performance Materials
Practical, well-structured and directly relevant course content
The course content was very practical, well-structured, and directly relevant to my work. It provided clear guidance and real-life examples that can be easily applied in my day-to-day responsibilities.
Abyssinia Iron and Steel Limited
Virtual classroom was managed and functioned extremely well
The virtual classroom functioned extremely well and smoothly with breakouts, files, links, and participation all extremely well managed.
Croud
Increased confidence to use the skills gained from the training
The course was practical and directly relevant to real workplace situations. It made it easier to understand how to carry out audits, identify non-conformities, and improve processes in a real QMS environment, rather than just learning theory. This increased confidence in using the skills immediately after the training.
Private
Course subject was made genuinely enjoyable to learn about
Gary was a great tutor on this course. Explanations were clear, support was consistent, and Gary made the subject genuinely enjoyable. I really appreciate the time and effort Gary put into helping us understand the material.
Purple Cow Training Ltd