Learn how to develop and implement a TL 9000 metrics programme specific to your organisation.

This 1-day practical workshop is designed to provide delegates with an overview of the TL 9000 metrics set, based on the additional TL 9000 requirements. Delivered in-company, this workshop is specifically customised to the needs of the organisation and will provide delegates with the foundation knowledge to develop and implement a metrics programme.

This course is suitable for:

  • those who will be directly or indirectly involved in the implementation of TL 9000
  • anyone who may be audited by internal or external auditors

A prior knowledge of ISO 9001 is strongly recommended.

Key topics include:

  • introduction to the QuEST Forum and its purpose
  • overview of TL 9000 and the relevance of it to specific business activities
  • relationship to ISO 9001 and the additional requirements of TL 9000
  • overview of the metrics set and a review of those applicable to specific activities
  • implementation of a metrics programme, including data submission as part of the QuEST requirements
  • sources of information and further development

By the end of this TL 9000 Metrics workshop, delegates will be able to:

  • interpret the basic requirements of TL 9000 and how to apply the measurement processes
  • review the metrics applicable to their organisation’s activities