Understand the requirements of TL 9000 quality management and how to audit for their effective implementation within the telecoms sector.

This 5-day interactive QuEST sanctioned TL 9000 Quality Management System Auditing online course is structured to bridge the gap between ISO 9001 and TL 9000 from the perspective of an auditor.

Designed for delegates who have quality management auditing experience or previous ISO 9001 auditor training, the course explains the role of TIA and TIA QuEST Forum in maintaining TL 9000 quality management for ICT products.

This course offers value to:

  • those who will be conducting third-party registration audits to TL 9000
  • internal auditors and ISO 9001 trained auditors wishing to expand their knowledge
  • auditors needing a full knowledge of TL 9000 requirements and measurements

It is important that delegates have appropriate knowledge and experience to benefit from this course. Click the link to learn about prior knowledge requirements.

Key topics on this training course include:

  • introduction to the QuEST Forum and its purpose
  • overview of TL 9000 and its relationship to ISO 9001
  • methods to determine effective implementation and use of the requirements and measurements handbooks
  • specific auditing requirements beyond ISO 9001
  • exam to demonstrate ability to apply knowledge and determine comprehension
  • sources of information and further development

Available in our global Virtual Classroom, this course is delivered by a subject matter expert and features exercises, discussions and case studies to encourage group participation and a practical understanding of TL 9000 requirements. This typical agenda is likely to follow the following structure:

  • introduction and overview
  • introduction to QuEST Forum
  • audit planning
  • TL 9000 overview
  • TL 9000 requirements
  • TL 9000 measurements
  • audit follow up and reporting
  • exam

By the end of this training course, delegates will be able to:

  • interpret the requirements and measurements of TL 9000 and how they apply to industry processes
  • effectively audit TL 9000 and assess how the requirements and measurements handbooks are properly implemented and used

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