Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInclusive course with active participation from the group
| The tutor ensured that all persons on the course were included, and active participation was encouraged. |
National Skills Academy For Food And Drink
Expertly delivered course
| The tutor was extremely knowledgeable, expertly provided context and related the material to real world scenarios. He made the course interesting and enjoyable. |
Capita
Knowledgeable and adaptable tutor
| Stan had a vast knowledge of the subject matter and was happy to change the pace dependent on delegates and complexity of literature, and had useful real life examples to strengthen the course material. |
Bevan Motor Bodies
Great course with great group discussions
| Great course and great tutor. Only this week I have applied what I learnt to an incident in work involving a suspected electric shock incident. The highlight of the course was running through the real life scenario. There was also great group discussion. |
Network Rail
Tutor's delivery was spot on
| Tutor’s knowledge of the subject was excellent, and their ability to apply that knowledge and step through the process holistically was spot on. |
Scottish Power
Tutor was really great at explaining the content and its practical applications
| I was concerned by the nature of the content, the subjects and the complexity of the topics. Nicola was really great at explaining the process of an audit and how the code works in everyday practical setting. |
Police, Fire & Crime Commissioner For Cumbria