Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery well-delivered course
| The tutor was key and critical to the delivery of the course content. The course was delivered in a very good way by a knowledgeable, competent tutor who was able to interact well by a difficult means – online learning. |
Siemens Energy
Generated real data and useful observations from the course
| The tutor was flexible and tailored the course to our site resulting in internal audits of the site operations being completed, and in very useful observations. It’s not often that a training course can be used to generate real data. The tutor was very engaging and we all enjoyed the course. |
Micronclean Ltd
10 out of 10 tutor
| Momcilo was very good, kept it very interactive and informative, always asked in regular intervals if everyone understood certain part of the training before moving on, and if anyone had any question about anything relating to there own particular involvement in ISO 9001. Very good tutor 10 out of 10. |
Industrial Engineering & Installation Services Ltd
Thought I knew auditing well, but learnt more than expected
| Sarah really knows her standards and was able to put the information across in fun and proactive manner. I thought I knew auditing well, but I have learnt more than I thought I would. |
Altro Limited
Tutor made the learning experience enjoyable
| Tutor was extremely helpful and professional and made the learning experience enjoyable. |
MOD
Virtual classroom surpassed expectations
| It surpassed how well I thought it would work being in a virtual classroom as opposed to face to face. |
Epson Telford Ltd