Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteresting and memorable course content
| Ian was very engaging, which is important to me as I have ADHD. He held my attention and made the content interesting and memorable. |
British Gas Services Ltd
Tutor applied aspects of the course to my business making it easier to understand
| The tutor was extremely knowledgeable and managed to apply aspects to my business which made it much easier to understand. |
Aalberts-Ips Ltd
Course topics and information exceeded expectations
| Although the trainer and course content were excellent, the information and topics learnt on the course were above my expectations. |
Fugro
Accommodating, friendly and approachable tutor
| Extensive subject knowledge, approachable, friendly and accommodating tutor. |
LRQA
Course content communicated in both a professional and fun way
| Karen was very knowledgeable about the subject and was able to communicate the course content both professionally and in a fun way. |
Kelvin Hughes Limited
Made to feel relaxed and comfortable by the tutor
| The tutor was very friendly and had a wealth of knowledge. Made you feel comfortable and relaxed. |
Grissan Engineering Services Ltd