Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetReally enjoyed the course
I really enjoyed the course. I felt that the tutor was very knowledgeable and overall felt that I had learnt a lot.
CHT UK Bridgwater Ltd
Well-planned training
Tutor was approachable, well-prepared and supportive. The lessons were well planned.
Heathrow Airport Limited
Excellent tutor
Gordon was excellent, kept the course engaging and took time explaining parts that were complicated or a course member was struggling with.
British Board of Agrement
Highly recommend Bywater
The tutor was fantastic, and extremely knowledgeable. I have attended two Bywater courses now, and would highly recommend using them.
Advanced Medical Solutions Limited
Very helpful, supportive and passionate tutor
Gordon was very helpful, supportive and overall a great tutor to have whilst I was studying for my ISO 9001 QMS Lead Auditor course. He would always answer any questions I had fully with the fountain of knowledge he has. You can tell he is a very passionate tutor who wants his learners to do well. I would recommend Gordon to anyone.
British Board of Agrement
Valuable role play and brilliant tutor
It was really valuable to have the experience of the role play – this was much more valuable than I thought it would be. Both in terms of putting together a checklist but also having to think very quickly when interviewing. The fact that we were a bigger group was great here as we got to observe lots of others. Karen was a brilliant tutor, she was really good at giving lots of examples and suggestions, explaining things well.
University Of Exeter