Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGiven lots of good tips on internal auditing
Great tutor, very knowledgeable and welcoming, conducted the training in a very comprehensible manner, very approachable and friendly, gave us lots of good tips on internal auditing.
IRATA International
Great interaction with tutor and fellow classmates
Tutor was possibly the most engaging I have ever had, it was not a chore to listen to him. Constant interaction with him and between other class members. Class size was perfect and I learned a lot from breakout rooms and other discussions with fellow classmates.
Eirgrid Group
Inclusive course with active participation from the group
The tutor ensured that all persons on the course were included, and active participation was encouraged.
National Skills Academy For Food And Drink
Expertly delivered course
The tutor was extremely knowledgeable, expertly provided context and related the material to real world scenarios. He made the course interesting and enjoyable.
Capita
Knowledgeable and adaptable tutor
Stan had a vast knowledge of the subject matter and was happy to change the pace dependent on delegates and complexity of literature, and had useful real life examples to strengthen the course material.
Bevan Motor Bodies
Great course with great group discussions
Great course and great tutor. Only this week I have applied what I learnt to an incident in work involving a suspected electric shock incident. The highlight of the course was running through the real life scenario. There was also great group discussion.
Network Rail