Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery fun and interactive course
| The tutor was extremely engaging – made the course very fun, interactive and had some great stories to tell which makes you remember lots of specific info on the course. |
Inidam Ltd
Useful for both beginners and those with more experience
| Useful for both beginners and those with more experience. |
Animal and Plant Health Agency (APHA)
Gained a better understanding of the importance of ISO 17025
| The content has really helped me to apply ISO [17025] more to my duties. I had a brief knowledge before and I now feel I have gained a better understanding of the importance of ISO [17025] in my work. |
West Midlands Police
Well organised course
The course was well organised, the tutor very knowledgeable, approachable and communicative. Course content was as expected, booking and admin was easy and delivery of pre course and course books on-time. The virtual classroom was also very easy to access.
Structural Soils Ltd
Really helpful and useful course
| It was a great course, really helpful. It certainly helped me appreciate the depth of measurement and accuracy more. The workbook we have for it will be a very useful tool to refer back to. |
Becton Dickinson
Extremely well presented and interactive course
| Course was extremely well presented, with plenty of short breaks, interactive. |
Hampshire Scientific Service