Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetComprehensive course content
This is a new area of work for me. The content was comprehensive and allowed me to develop an understanding of the key concepts of ISO 27001.
Capita
Course content explained in a visual and interactive way
Keith was a brilliant tutor, he made it fun, explained the course content in a visual way and made it interactive. He allowed time for questions, nobody felt like the class dummy and he was both engaging and informative. A very funny man, who knows his stuff.
Cornerstone Telecommunications
A potentially challenging day was made both informative and enjoyable
Keith made a potentially challenging day both enjoyable & informative. Whilst my own circumstances don’t particularly lean towards the agenda, I took plenty from it and this was primarily due to the tutor.
Amentum
Great course where I learnt new skills
David was a very knowledgeable tutor who was really passionate about the subject. He questioned our knowledge continuously and also listened to our experiences. He engaged with everyone. I received a great course where I learnt lots of new skills.
Network Rail
Would recommend Bywater
The tutor was really good with the students and got us all to understand what was being taught. I though it was all very good and would recommend Bywater.
Highcliffe Food Safety Consulting
Positive attitude maintained throughout the course
Tutor was really engaging, incorporated interactive exercises throughout the day and also maintained a positive attitude throughout the course which can be a lot of information to explain. The tutor also remained interested in our positions and regularly engaged with all individuals.
Heathcoat Fabrics Ltd