Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor really brought the requirements to life
| The tutor’s knowledge and ability to apply the standards with our own needs was exceptional, which really brought the requirements to life. |
Private
Course exceeded in terms of how I may apply the learnings in due course
The tutor was excellent and made a potentially very dry subject interesting – the pace was good also and practical applications were useful. The course exceeded in terms of how I may apply the learnings in due course.
Severn Trent Water Ltd.
Tutor clearly an expert in this area
| Fantastic tutor that went through each area in an interesting manner, using examples from prior experiences. Lots of energy, engaging, clearly an expert in this area. |
Severn Trent Water Ltd.
Very engaging Tutor
| The tutor was very engaging and held my attention for the whole day. |
Private
Group work enabled everyone to apply and understand what they've learned
Everyone enjoyed the group work and it enabled everyone to apply and understand what they’ve learned.
Construction Testing Solutions Ltd
Enjoyable and easy to follow
Both the content of the course (mixture of slides and breakout activities) and the teaching style of the tutor made it enjoyable and easy to follow and learn.
UK Health Security Agency (UKHSA)