Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor expertly navigated the group through the course material
I thought the trainer Steve was excellent throughout the course. His knowledge and experience showed every day and provided a range of real world experience that enhanced the learning greatly. He expertly navigated all of the group through the material. Steve was consistently professional, patient and not only taught us the course content but shared numerous examples of how we can perform as an effective and engaging auditor. Having such a capable and experienced tutor is a key part of being able to learn and apply the course content.
MOD
Very interactive course
The course made me look at some of the processes I carry out on a day to day basis and how I can implement change to get the most out of my contracts. The break out rooms were good as I do feel virtual classroom course can be off putting at times, but found this course very interactive.
Now Training Ltd
Adaptable and responsive tutor
Tutor was excellent at adapting some of the content to the groups needs and being responsive with questions.
MOD
The interactivity of the course exceeded expectations
| An auditing course could potentially be a dry subject, however over the course of the two days the tutor made the course interactive and very engaging above expectation. |
Siemens
Approachable tutor made me feel very comfortable
Paul was very friendly and made me feel very comfortable during the 2 day course, was easy to speak to and approachable. He explained things very well in detail but didn’t overloaded with information.
3T Training Services Ltd
Well-structured course content
The course content was really good, I liked how we went through the whole audit process stage by stage with relevant workshops along the way. It was really useful to do it like that.
Animal and Plant Health Agency (APHA)