Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImpressive and wide ranging application of real world examples
| The tutor was excellent. His wide ranging application of real world examples was especially impressive. |
Black Rainbow Consulting Ltd
Created great opportunities for discussion
| Our tutor made the course both interesting and relevant. It also created some great opportunities for discussion of our current processes and what improvements we could make to be more likely to achieve accreditation. |
British American Tobacco (BAT)
Tutor was by far the most engaging I have experienced
| I’ve been on a few courses similar to this in the past (run by other companies) and the tutor was by far the most engaging I’ve experienced. |
Science & Advice for Scottish Agriculture
Tutor conveyed his knowledge with enthusiasm
| Tutor seemed to enjoy what he was doing, thus conveying his knowledge with enthusiasm |
Biocote Ltd
Tutor applied useful practical examples relevant to this Standard
| The tutor made the ‘dry’ subject very interactive and applied several useful practical examples when applying this standard. |
Lifescan Scotland Ltd
Engaging and kind tutor, who made the course content interesting
| The tutor was very engaging and very kind to everyone. He made the content interesting. |
Bourn Hall Ltd