Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInclusive, entertaining and thorough training
| The delivery of the course by David was extremely thorough and covered all aspects needed, he made the 2 days inclusive, entertaining in parts, made sure people had sufficient breaks and delivered what I believe was an excellent training session. |
Network Rail
The course was presented very clearly and my attention was kept throughout
The course covered all the basics and the exercises really helped me understand material. The tutor presented the course very clearly and engaged my attention throughout. As someone who struggles with this it is comforting to know that I have left this training with enough understanding to now try to apply to my own workplace.
Atelier Ten
Came away with a clear understanding of the course content
| How Alan delivered the training was great and this was the feeling from all who attended on speaking with them. The tools that he used to deliver contributed to a clear understanding of the contents of the course. |
Sumika Polymer Compounds (UK) Ltd
Great balance of classroom work and real life examples
| I found the course informative and well delivered. Alan the tutor gave a real balance of classroom work with real life examples of where the course can improve process and quality. |
Sumika Polymer Compounds (UK) Ltd
Clear and logical course materials
The course content and support material were clear and logical. The Tutor’s experience in the field and his approachability helped a lot and ensured we could all relate the delivery into our own work environments.
Port Of Tyne
Well-structured, highly engaging and insightful course
| The APQP course was highly engaging and interactive, making complex concepts easy to understand. The tutor brought the material to life by sharing real-world experiences and case studies, which helped reinforce key principles. Their practical approach encouraged discussion and made the session both informative and enjoyable. A well-structured and insightful course. |
Luxfer Gas Cylinders