Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor conveyed his knowledge with enthusiasm
| Tutor seemed to enjoy what he was doing, thus conveying his knowledge with enthusiasm |
Biocote Ltd
Tutor applied useful practical examples relevant to this Standard
| The tutor made the ‘dry’ subject very interactive and applied several useful practical examples when applying this standard. |
Lifescan Scotland Ltd
Engaging and kind tutor, who made the course content interesting
| The tutor was very engaging and very kind to everyone. He made the content interesting. |
Bourn Hall Ltd
The tutor kept us engaged throughout the course
| The tutor was very knowledgeable, and passionate about the subject, and therefore kept the attendees engaged for the whole course |
Bourn Hall Ltd
The tutor made the course content relevant to my area of business
| The tutor was really engaging and kept my focus for the duration of the course. They made the course content relevant to my area of business. |
West Yorkshire Police
Tutor was an engaging and very knowledgeable specialist
We all found the tutor to be an engaging and very knowledgeable specialist. He made what could have been two quite dry subjects interesting and relevant to what we needed to learn.
British Airways