Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetUsed real-life experiences to bring the course to life
Great course, learned a lot, very good and professional tutor, he has explained everything very well, used real-life experiences.
Bourns Ltd
Perfect balance of humour and professionalism
Mel was really good, good level of professionalism and humour and kept us going through the days.
Beumer Group UK Limited
Gained the confidence and skills to apply new knowledge
When entering the course I only knew 20% of the content, when I left I was much more confident in applying more of this content to my day to day role.
Spire London East Hospital
Tailored course with practical applications
The trainer asked what we wanted from the course and provided a tailored course with practical applications.
Centre For Assessment Ltd
The ability to apply my learning exceeded all expectations
The ability to apply what I have learnt, supported by clear explanations and practical examples from the tutor, exceeded my expectations.
CScape Consulting Ltd
Extensive knowledge and excellent delivery
Gordon had an excellent teaching manner complemented by his extensive knowledge. He made the learning experience enjoyable for me.
MOD