Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLeft with a very good understanding of the standard and requirements
Having no understanding of the subject prior, I was left with a very good understanding of the standard and a good grasp of the requirements for implementation.
Delifrance (Uk) Ltd
Excellent communicator with extensive background knowledge
Tutor was an excellent communicator. Unusual to have someone who has extensive addition general background knowledge on all topics covered.
TI Fluid Systems (Deeside) Ltd
Engaging tutor tailored the course to our learning styles
The tutor was engaging and brought the course to life tailoring it to the groups learning styles and continuously encouraging participation.
Cegos Uk
Tutor was a fountain of knowledge
Pete has a very unique way of making the course material extremely interesting and is very engaging. He is a fountain of knowledge. We were only two that attended the course, and from vastly different levels and our need for the course was also different. He made sure we could see relevancy in the material based on what our reasoning was. So essentially he was teaching us two courses at the same time without either one of us feeling left out or dismissed. He was amazing.
P & P Aviation Training
The course has given me the confidence I was hoping for
I think the course was informative, I feel I have the confidence to apply what I have learnt to my work. The course has given me the confidence I was hoping for. This all comes down to our tutor as well as the content of the course.
Curatum Social Care Consultancy
Really good course, altered my view of what an audit actually is
Steve was very thorough in his delivery, and the role play of the audit interviews put a very real spin on the theory we had undertaken. I thought it was a really good course and has altered my view of what an audit actually is and how it should be conducted.
Maersk Training UK Limited - TMS