Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse material made applicable to real life
| Dave was very knowledgeable and able to provide several anecdotes which helped to relate the course material to real life applications. |
Bouygues Energy & Services UK Branch
Far more familiar with the standard than expected as a result of the course
| I found that by the end of the course I was far more familiar with the standard than I expected to be. |
Speedy Freight
| The tutor promoted dialogue and interaction between the delegates, giving everyone the chance to think about the application of IATF 16949 aspects in their activities. |
Sumika Polymer Compounds (UK) Ltd
Tutor maintained the group's interest and attention effectively
| Tutor was engaging and taught the materials in an understandable way while maintaining the groups interest and attention. |
Scottish Power
Useful material to refer to after the course
| Very good material to keep and use when the time comes to apply the learning in the workplace. |
Sellafield Ltd
Vastly experienced tutor
| Kevin Grant has vast experience with health and safety issues in a real world environment. Keith was able to use past experiences and explain how they are intertwined with the ISO 45001 criteria. |
SSAIB