Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding tutors showed exactly how to apply theory to my role
I was unsure about the course in relation to applying in my job, however, the course tutors were outstanding and explained really well how this can be applied, providing me with a qualification I need to do my job and the capabilities to do my existing role better.
Athena Occupational Health
Learning reinforced through interactive tasks and personal experience
Great course content, easy to follow and learn. The tutor reinforced the learning through questions, tasks and personal experience.
The Clancy Group Limited
Great variation of learning styles with interactive team discussions
I really liked the way the course worked, being given information, as well as discussions and also the side rooms within the virtual class room to discuss in teams and brain storm. It was a good variation of learning styles and interactive, as opposed to reading from a PowerPoint.
Morgan Ward Ndt Ltd
Used real-life experiences to bring the course to life
Great course, learned a lot, very good and professional tutor, he has explained everything very well, used real-life experiences.
Bourns Ltd
Perfect balance of humour and professionalism
Mel was really good, good level of professionalism and humour and kept us going through the days.
Beumer Group UK Limited
Gained the confidence and skills to apply new knowledge
When entering the course I only knew 20% of the content, when I left I was much more confident in applying more of this content to my day to day role.
Spire London East Hospital