Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReal-world examples made concepts clear and directly applicable
The session was highly engaging and practical, primarily because the tutor consistently brought in real-world examples that made the concepts clear and directly applicable to our work. He ensured the course was interactive throughout, encouraging questions, facilitating discussion, and checking understanding at each step. Overall, an excellent training experience. I would gladly recommend your training for future sessions and would welcome opportunities for follow-up or advanced modules.
Astrazeneca
Referenced our specific workplace contexts to make learning meaningful
Momcilo presented the course content in a professional yet approachable manner, showing genuine interest in each participants workplace context. His ability to remember detailed information about his students and reference it meaningfully throughout the project was particularly impressive. Combined with his strong knowledge and expertise, supported by extensive work experience, this made the course highly interactive and consistently engaging for everyone.
Blu-3 UK Ltd
Fantastic booking team, informative tutoring and excellent course materials
The booking team are fantastic, the tutor was informative and consistent, and the course content provided beforehand was excellent.
British Red Cross
Gained a good understanding that I can apply in my workplace
The course tutor communicated the ISO standard very well. It was related back to real life scenarios and how the standard can implemented in your own business. Gained a good overall understanding of the standard which I can apply to my workplace.
Westinghouse Springfields Fuels Limited
Tutor put things into perspective and shared many helpful examples
Gordon was really good at explaining in detail, throughout the course and context. He shared many examples that were helpful. The conversation between the participants and himself were really good. He put things into perspective and was eager to help and wanting us to achieve our goals for the course.
Jones Crawler Cranes
Taught me how to audit effectively rather than just thinking about clauses
I went in with the expectation the gain a qualification and learn how to audit against the clauses of ISO 9001. Momcilo completely blew my mind by teaching me to audit and not think about the clauses. This has made me a more rounded auditor.
Glenfield Invicta Ltd