Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual classroom was managed and functioned extremely well
The virtual classroom functioned extremely well and smoothly with breakouts, files, links, and participation all extremely well managed.
Croud
Increased confidence to use the skills gained from the training
The course was practical and directly relevant to real workplace situations. It made it easier to understand how to carry out audits, identify non-conformities, and improve processes in a real QMS environment, rather than just learning theory. This increased confidence in using the skills immediately after the training.
Private
Course subject was made genuinely enjoyable to learn about
Gary was a great tutor on this course. Explanations were clear, support was consistent, and Gary made the subject genuinely enjoyable. I really appreciate the time and effort Gary put into helping us understand the material.
Purple Cow Training Ltd
Very attentive, considerate and supportive tutor
David is a cut above the rest. Having a tutor like David put us at ease, I think as it was obvious that he wasn’t just reading off the slides he was very attentive, very considerate, supportive and keen to share his knowledge and experiences to help us best grasp the material in real life situations.
Intertrain (UK) Ltd
Impressive tutor
I was impressed with the tutors very in-depth knowledge & ability to think on his feet & act in the role play scenarios.
Marches Biogas Ltd
Tutor ensured he got the best out of everyone on the course
The tutor David was fantastic. He was really enthusiastic and helped the course in any way that he could. He kept the course engaging and did all he could to get the best out of people on the course. He was always there if you had any questions even in the evenings after the course had finished for the day.
M Group (Services) Limited