Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBest course I have attended in my 33 year career
The course tutor, Steve, was superb. This has been the best course I have attended in my 33 year career. He ensured group interaction, participation from all, along with real life scenarios putting the standard into perspective and clearly had a in-depth understanding of the standard.
GSK
Tutor used a range of tools to ensure everyone got involved
Virtual courses can be difficult to get engaged with. However, Sarah was very engaging and got everyone involved with a range of tools. Her energy is infectious and I learnt a lot.
Altro Limited
Thorough tutor made sure everyone grasped the content
Roy was really good at getting everyone engaged in conversation which helped with the whole learning process. He was thorough and made sure everyone understood each part before moving on.
Enigma Industrial Services
Gained lots of ideas of how we could improve in our workplace
I have previously completed this course approx. 10 years ago so didn’t think I would learn anything but I was writing notes the whole way through of how we could do things better.
JD Sports Plc
Unique and memorable teaching style that inspired me to book further training
I have attended many training courses, but Momcilo’s style was so unique, engaging and memorable. He is clearly very knowledgeable and he was enthusiastic to pass this knowledge on by adding context to the information presented on the slides. I was so impressed with his tutoring that I looked up other courses on the Bywater website to see what others he might be providing this year and whether any of those courses would be applicable to my role.
Estee Lauder Companies
High energy delivery of the course
Tutor had very good knowledge of the course and provided constant high energy delivery.
Shell UK Ltd