Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor encouraged us all to contribute to the course
| Engaging and fun tutor, encouraged us all to speak up throughout the course and get stuck in with the material. |
Arcadis
More than met expectations
| Very satisfied with the whole experience. My main goal was to find some practical information on how to perform my job role better, and this course more than met my expectations. |
Vertom B.V.
Subject matter brought to life by the tutor
| John’s practical knowledge and his experiences were really useful in bringing the subject matter alive and ensuring the two days remained interesting throughout. |
Scottish Power
Gave me the confidence to take further steps towards becoming an auditor
| I felt this course was delivered very well and the learning experience has been quite good especially coming to the course without any knowledge on the IS0 9001:2015. This has gave me confidence that I would be take other steps to become an auditor as per my career aspirations. |
Network Rail
Tutor's extensive industry experience and valuable feedback enriched the sessions
| I want to commend the tutor for his exceptional knowledge and insight during the ISO 14001 course. His extensive industry experience and the valuable feedback he shared from his work with the company enriched the sessions considerably. Additionally, he managed the group effectively, ensuring that the course ran smoothly and that participants remained engaged throughout. |
Private
Exercises allowed us to put the theory into practice
| Tutor explained the theory in great detail and provided exercises to practice and understand the application of the theory. |
Macdermid Alpha Electronics Solutions (Hk Wentworth)