Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
The tutor was excellent. He took what could have been quite a dry subject and brought it to life and made it highly engaging. He was willing to open up and support discussion and happy to engage with us confidently and directly when we challenged the materials. I genuinely could not rate this tutor higher. The feedback I gave to him directly was that I wish he delivered all the training course I have to do. 11/10.
Capita
Great real life discussions about the course content and role play really helped me understand the content and how I will use it when conducting internal audits.
NOR Offshore Rental
The tutor David made the course highly engaging with relevant past experiences along with ability to explain how we could apply within our own organisation.
L&Q Group
Keith is the absolute font of all knowledge when it comes to auditing. He was enthusiastic, and kept what is a very dry subject really interesting. His teaching ability was excellent.
BMW Group
I was very impressed with Elaine. I felt she brought the material to life which really gave me a greater understanding. Also critically I was very pleased with the way she interacted with group activities offering advice and helping us understand. Lastly I felt that she made the course relaxing and enjoyable.
Real Training Services Ltd
Excellent delivery and knowledge from the tutor. Gave good advice on how to apply the content to our specific situations.
Leisure Technical Consultants Ltd