Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDefinitely recommend this training
The tutor Keith was really amazing and delivered a brilliant training course. He carried us throughout the whole week in terms of going at a pace that worked for everyone and answering all questions with good explanations. I thoroughly enjoyed Keith’s training and would definitely recommend this training.
Cancer Research Technology
Fantastic tutor
Fantastic tutor who managed our expectations and delivered the content of the course in an enjoyable manner.
MTE Heat Treatment Ltd
Patient tutor, attentive to each delegate ensuring full engagement
Mel was an excellent tutor. She gauged the different levels of the students abilities from the start and was able to steer the course so everyone remained fully engaged. She was patient and attentive to each individual. In my view, she ran it exceptionally well.
3t Global
Friendly approach, encouraged questions and participation
Zoe was knowledgeable and well-prepared, which made the waste course informative and useful. Her friendly approach encouraged questions and participation.
Bristol Airport
Very in-depth course covering all topics and more
Course was very in depth and covered all topics that I had hoped and more. Tutor was fab also.
SGL Carbon Fibres Ltd
Learnt great techniques to better manage projects
I learnt some great techniques to better manage projects and apply them in the workplace.
Hemsley Fraser Group Limited