Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor related the course material to our own documentation
| It was really useful that the tutor was able to relate explanations to our own documentation examples and using our own documents as an example of what we would be auditing. |
Altro Limited
Focused on what the audience needed from the course
| Great tuition throughout and focused on what the audience needed. |
MOD
Highly proficient delivery
| The tutor was very knowledgeable and was highly proficient with the delivery of ISO 27001. He made the course a lot more interesting and engaging. |
Capita
The tutor made it very easy to absorb the information
| Our tutor has a vast experience in the subject he was teaching, I feel very privileged to have had 2 days with him. I feel his way of teaching, how he presents issues and answers made it very easy to absorb the information being taught. Credit to Bywater. |
Private
Group work and exercises were used well
| Professional, friendly tutor, explained the principles in easy to understand manner, confidence of subject matter. Good use of syndicate groups for exercises and group work. |
Network Rail
Extremely proficient tutor
| The tutor was extremely proficient, and aimed the content at the level of the class. Utilising real time experience and situations to enhance the learning. |
Royal Air Force