Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSeamless virtual classroom experience
The tutor was excellent – very responsive, listened well, encouraged participants and never once made anyone feel they got it wrong if an incorrect not quite correct answer given. Also, the Virtual Classroom experience could have felt cumbersome, but it did not thanks to frequent breaks, group and small breakout session mix, presentation of theory and interactive mix. Going through exam questions each day after attempting them the previous evening was very helpful.
Otis Limited
Feel very well prepared for my first internal audit
What an incredible tutor, Momcilo was very clear, kind and professional. I came away from the course buzzing and feel very well prepared for my first internal audit. Every day was full with course content and far more to help us all best understand the requirements and how we can best do our due diligence.
Recycle It Global Ltd
Very engaging and interactive course delivered by an expert
Wayne delivered a very engaging and interactive course. His personal experiences as a Lead Auditor truly brought the ISO 9001:2015 Standard to life.
The Chartered Trading Standards Institute
Clear and insightful tutor
The tutor demonstrated a strong grasp of the subject matter and used clear, well-structured illustrations to reinforce the learning process. He adhered to the schedule and was willing to share additional insights when needed. His approach was polite and respectful toward learners, and he established a learning contract at the start of the course.
Direct Rail Services
Gained a new appreciation of the standard
I anticipated learning about ISO 9001 to be laborious and uninteresting. Instead, our tutor, Wayne, made it engaging and enjoyable, so much so, I left with a new appreciation of the Standard and how to read it.
The Clancy Group Limited
Useful practical guidance to help apply principles at work
The tutor was extremely knowledgeable and provided lots of useful practical guidance and training to help apply the principles in work situations.
North Kesteven District Council