Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBy far the best tutor I've ever come across
The tutor had relevant and comprehensive knowledge of the subject, communicated in an engaging and effective way. By far the best tutor I’ve ever come across.
Estee Lauder Companies
Excellent interactions with all attendees
The tutors expertise and obvious joy of auditing made the program very informative and easy to understand. The interactions with all attendees was excellent.
Ciga Healthcare
Excellent tutor
An excellent tutor who explains concepts clearly and makes learning enjoyable.
Senior Aerospace Weston
Invaluable guidance
Liz was extremely polite and well articulated in her approach to explain with examples. Loved her invaluable guidance.
Elekta Limited
Insight into the philosophy behind the standard for better implementation
The training was really interesting and the tutor was able to show either the philosophy behind the standard ISO 9001 and how to apply it in the real life in the company.
Danfoss S.R.L.
Collaborative breakout rooms allowed for shared insights from different industries
I enjoyed the fact that the class was a small amount of delegates and that allowed for us to become familiar with each other quickly and also meant it was easier for the tutor to be able to ask questions and include all of the delegates. The break out rooms were also good as it gave you some time to work together with someone from a different background to yourself.
Athena Occupational Health