Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent tutor with dynamic and engaging teaching style
Keith was an excellent tutor throughout. His dynamic and engaging teaching style ensured everyone was included in discussions during the 5 days, and his humour and candour in delivering the course was brilliant.
Jet2.com Ltd
Great discussions and dynamic tutor
Very dynamic and engaging tutor. Always found a way to ensure what was being taught was relatable to our previous experience. Great discussions.
Capita
Friendly and patient tutor with extensive experience
Alan had extensive experience and knowledge, which he was happy to share. He was friendly and very patient.
Goonvean Fibres Ltd
Very engaging and adaptable tutor
Very engaging tutor. Continually adapted his style and the info he was delivering as he got to know the candidates and more about our ways of working.
Royal Navy
Able to apply a significant amount of what I learned to my job role
The Tutor was both knowledgeable and easy to follow explaining everything along the way. The course was really well laid out and I can now apply a significant amount of what I have learned into my job role.
Olympus Global
Exceptional instructor
Keith was an exceptional instructor, he was extremely knowledgeable, kept the attendees engaged, and made the course although I found it quite intense a totally enjoyable experience.
Jet2.com Ltd