Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGained confidence and ability which adds to my existing role
| The course was professionally presented by Nicola in an effective and easy manner to follow. This provided me with the confidence and ability which adds to my existing role. |
Indicia Training Ltd
Very helpful course
| The tutor was very effective in explaining the details of 17025 and how this would be applied with a Forensic Lab. Communication from and with the tutor was really good which helped understand the content and how to apply it. I found the course very helpful. |
IntaForensics Ltd
Relevant and easy-to-digest course content
| The course content was very applicable to my needs, combined with the tutor who delivered the course very well the information was easily digestible and relevant. |
Glenair UK Ltd
Provided real life examples of why the standard's clauses are important
| Reading clause by clause could get very tiresome and we could do that by reading the standard ourselves. This course provided real life scenarios of why the clause is important and how to interpret it in different situations. |
NPL Management Limited
Very impressed overall
| The tutor showed enthusiasm and engagement with the course material. He was also understanding for the needs of the attendees, accounting for technical difficulties and allowing for regular breaks during the course. Overall I was very impressed. |
Animal and Plant Health Agency (APHA)
Tutor made the material relevant to our practices
| The course tutor asked key questions about our practices and adapted to the answers whilst delivering the training, making it more relevant to our policies and practices instead of being generic. |