Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse content can be taken away and applied to my role
| The course was very informative and I felt that I could take elements of it away and apply it to my role. |
Scottish Power
Extremely helpful course
| The course content was extremely helpful from business point of view. |
Sentric Safety Group
Exceptional tutor and course content
| Course content and both tutors were exceptional. |
Pandrol Ltd
Learning from the course proved to be very useful and applicable
| Had little knowledge of the core tools before this course but having been involved in an MSA study the week after this course I was able to apply what I’d learnt in the course which proved very useful. |
Sellafield Ltd
Helpful tutors, always happy to answer questions and guide us in the right direction
| Both Tony & Stan were very knowledgeable & helpful throughout the course. Happy to answer questions, and steer us in the right direction through each module. |
Glazpart Ltd
Intuitive and experienced tutor
| Our tutor was intuitive, experienced, very knowledgeable and highly engaging. |
Hill Group