Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceptional tutor
Subject knowledge, presentation style, personality were all exceptional. He kept everybody engaged throughout the whole course.
Complex topics made clear, digestible and enjoyable to learn
Tim was an exceptionally engaging and entertaining tutor. His teaching style made even the most complex topics clear, digestible, and enjoyable to learn. He created a positive learning environment that kept the sessions interactive and motivating.
Science and Advice For Scottish Agriculture (SASA)
Superb subject knowledge and engaging delivery
John’s ability to provide not only the tools but demonstrate his knowledge on the subject was superb. The break out rooms were a nice touch to engage in the material.
Scottish Power
Far better than expected
The tutor made it engaging and relevant. It was a far better course than I was expecting.
Royal Air Force
Tutor made the learning highly enjoyable and easy
John is a great tutor, I really appreciated his approach during the course. He managed to keep the sessions light-hearted and engaging, which made learning what could potentially be quite a dry subject highly enjoyable. At the same time, he clearly explained the theory behind Root Cause Analysis, ensuring that the key concepts were easy for me to understand.
Scottish Power
Gained confidence moving forward
Before attending this course, I had no experience in Health and Safety management or Auditing. I feel with the course content and the information learnt, I will be able to go forward in the future and be confident in what I am doing.
Hiltons Electrical Services Ltd