Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetThe course has given me the confidence I was hoping for
I think the course was informative, I feel I have the confidence to apply what I have learnt to my work. The course has given me the confidence I was hoping for. This all comes down to our tutor as well as the content of the course.
Curatum Social Care Consultancy
Really good course, altered my view of what an audit actually is
Steve was very thorough in his delivery, and the role play of the audit interviews put a very real spin on the theory we had undertaken. I thought it was a really good course and has altered my view of what an audit actually is and how it should be conducted.
Maersk Training UK Limited - TMS
The best tutor I've had by far with a natural ability to teach
The tutor was outstanding and had the ability to engage delegates on what I thought initially would be a difficult course to gather enthusiasm. I’ve been on many courses over the years and felt John was the best Tutor by far and had a natural ability to teach.
Edf Energy Limited
Interaction, discussions, and activities kept me involved throughout
The course setup allowed for real interaction, breakout discussions, and activities that kept me involved throughout.
BDK Industrial Products Ltd
Tutor made every effort to deliver value
The tutor made every effort to deliver value by actively engaging us and encouraging the practical application of what we had learned.
Hitachi Energy
Course exceeded expectations on all levels
Overall this course exceeded my expectations on all levels. The tutor and content were fab and I loved the virtual classroom and exercises. This made me feel confident to apply content in my job role in quality.
Ultra Electronics Cems Ltd