Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetIt was made easy to stay focused
| Nicola was knowledgeable and enthusiastic throughout the 2 days which made it easier to stay focused on content which at times was quite complex. |
Metropolitan Police Service
Gained a better understanding on how to apply the learning to my job
| Liz made the course very interesting which gave a better understanding on how to apply what I learnt into my day to day job. |
DVSA (Driver & Vehicle Standards Agency)
Given lots of good tips on internal auditing
| Great tutor, very knowledgeable and welcoming, conducted the training in a very comprehensible manner, very approachable and friendly, gave us lots of good tips on internal auditing. |
IRATA International
Great interaction with tutor and fellow classmates
| Tutor was possibly the most engaging I have ever had, it was not a chore to listen to him. Constant interaction with him and between other class members. Class size was perfect and I learned a lot from breakout rooms and other discussions with fellow classmates. |
Eirgrid Group
Inclusive course with active participation from the group
| The tutor ensured that all persons on the course were included, and active participation was encouraged. |
National Skills Academy For Food And Drink
Expertly delivered course
| The tutor was extremely knowledgeable, expertly provided context and related the material to real world scenarios. He made the course interesting and enjoyable. |
Capita