Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFar better than expected
The tutor made it engaging and relevant. It was a far better course than I was expecting.
Royal Air Force
Tutor made the learning highly enjoyable and easy
John is a great tutor, I really appreciated his approach during the course. He managed to keep the sessions light-hearted and engaging, which made learning what could potentially be quite a dry subject highly enjoyable. At the same time, he clearly explained the theory behind Root Cause Analysis, ensuring that the key concepts were easy for me to understand.
Scottish Power
Gained confidence moving forward
Before attending this course, I had no experience in Health and Safety management or Auditing. I feel with the course content and the information learnt, I will be able to go forward in the future and be confident in what I am doing.
Hiltons Electrical Services Ltd
Tutor brought the subject to life and added value
Whilst course content and application from learning are of significant value, the presentation of the material and the interaction from the tutor brought subject to life and into giving examples of application added value to the course.
Mitie
Above-and-beyond support
Sarah’s knowledge, patience and ability to explain complex topic areas in a simple engaging way, went above and beyond to ensure everyone understood the materials and within a supportive manner.
Astutis
Tutor really knows how best to present information
John is extremely knowledgeable and really knows how best to present the information in a way that’s understandable.
Once For All