Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe balance of interaction, pacing, and explanation was spot on
I found this course extremely valuable. The way the tutor presented and engaged throughout this course was absolutely spot on. The balance of interaction, pacing, and explanation meant I was able to keep up comfortably with the content and stay fully engaged.
Msc Cargo Uk
Already recommended the course to several colleagues
The tutors tone, subject knowledge, and training delivery were exceptional. Genuinely one of the best training experiences I’ve had in quite some time. I’ve already recommended the course to several colleagues and would strongly encourage others to attend.
Msc Cargo Uk
Tutor tailored the session to meet both group and individual needs
The tutor was clearly very knowledgeable and very much tailored the session to meet both the overall group needs while ensuring individual learning needs were also met.
Forensic Science Northern Ireland
Very happy and already looking at other courses
The tutor was knowledgable, gave real life examples, supported when something wasn’t quite understood, had the whole group participating from day 1. Course content is ideal and has been extremely helpful with improving my knowledge and understanding. Very happy and already looking at other courses.
EDF Energy Ltd
Genuinely one of the best instructors I have ever had
Keith was extremely knowledgeable in the subject and presented in a very engaging way, promoting interaction and fostering a really good learning environment for all. He perfectly balances professionalism with humour to get the subject across and maintained attention levels. Genuinely one of the best instructors I have ever had in any subject.
Jet2.com Ltd
Tutor took the time to ensure full understanding of the material
Engaging tutor, knew the subject matter, took the time to ensure full understanding and gets the learners involved to ensure they know the material.
Magna Exteriors (Sunderland)