Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAmazing tutor eloquently explained the course content
I learned so much with Jeff, he is an amazing tutor. In my 39 years on this planet, no one has ever explained exam technique or the standards in such an eloquent way and this training will stay with me and be carried forward into my workplace.
Beumer Group UK Limited
Exceptional delivery of the course
The tutors delivery of the course content was exceptional. I was particularly impressed by the tutors presentation style. They managed to present a lot of information in a way that was well-balanced and made sure the sessions remained engaging and easy to follow.
West Yorkshire Police
Stand-out training course
The Tutor was particularly engaging with his experience and repeated real world example which meant the 5 day course wasn’t as intimidating as initially planned. He answered all of our queries and provided additional detail when asked. These repeated positive interactions made this stand out for me as a training course.
Network Rail
Interactivity of the course exceeded expectations
The trainers experience, knowledge, and character the ease of communication made the sessions very engaging. I expected him to simply sit in front of the webcam and read from the slides, as in any other online courses. However, to my surprise, he managed the course well and delivered it in a very effective and interactive manner.
Taurus Energy
Remarkable course delivery
To take a subject that could be seen to be a tedious subject, in some views, and make it interesting and engaging was remarkable. He had interesting anecdotes and real life examples from his career experience which answered in advance any questions you may have had.
G3 Systems Limited
Learnt a great deal from the course
The course was very informative and the tutor was knowledgeable and clear, he was able to break down the information and make it understandable. I was able to learn a great deal from the course and found it enjoyable.
Laing O'Rourke