Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRelatable tutor with clear communication
| The tutor was able to very simply and clearly communicate how to apply the standard in practice and created an atmosphere which encouraged questions from the group. Relatable and good communication. |
Accelonix Ltd
Tutor ensured we gained useful and applicable knowledge
| Tom was great and made sure we had the knowledge required to not only complete the assessment but to take this learning away and apply it to my work. |
The Scouts Association
Highly enjoyable and engaging
| I found this two-day course to be highly enjoyable, particularly due to Momcilo’s remarkable ability to present the material in an engaging manner. Maintaining focus for over two hours can be quite challenging, yet I appreciated every moment of the lesson and promptly shared my positive feedback with my manager the following day. |
Bylor
Extremely beneficial
| During the course, the content and the way in which it was delivered was extremely beneficial. I feel I have a better understanding of what can be achieved and how to apply this in everyday negotiations. The interaction, role playing and seeing things from the Customer point of view were very interesting. |
MacTaggart Scott & Company Limited
Felt at ease and comfortable from start to finish thanks to the tutor
| Approachable, knowledgeable and easy-going tutor – Keith was fantastic. Made you feel at ease and comfortable from start to finish. |
Barton Firtop Engineering Co Ltd
Feel more confident to carry out audits
| The course confirmed and highlighted aspects of internal auditing. I feel more confident I can carry out internal audits. The tutor who taught the cause was very engaging and knowledgeably which definitely helped the delivery. |
Draken Europe