Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent tutor and fantastic venue
Keith was excellent, very engaging, friendly and knowledgeable. The venue was fantastic too, very welcoming and the food was great all week.
Steatite Ltd
Immediately applicable knowledge gained
The tutor explained precisely what should be expected during an audit and I was able to apply this during my auditing.
Richardson Roofing Co Ltd
Friendly and accommodating tutor
The tutor made the week light yet productive and gave good attention on passing exam. He was friendly and accommodating to the participants.
Otis Limited
Information made interactive
Karen was very good at conveying the information and making it interactive, and she was able to run the workshops very well showing her high level of knowledge and understanding in ISO 14001.
Ford Halewood Transmissions Limited
Very Encouraging Tutor
David was very encouraging throughout the course, and he helped me to understand more about each topic.
Stobbarts Ltd
Excellent resources that will be utilised
The tools provided within the course are an excellent resources which will 100% be utilised.
G F Tomlinson Building Ltd