Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear and insightful tutor
The tutor demonstrated a strong grasp of the subject matter and used clear, well-structured illustrations to reinforce the learning process. He adhered to the schedule and was willing to share additional insights when needed. His approach was polite and respectful toward learners, and he established a learning contract at the start of the course.
Direct Rail Services
Gained a new appreciation of the standard
I anticipated learning about ISO 9001 to be laborious and uninteresting. Instead, our tutor, Wayne, made it engaging and enjoyable, so much so, I left with a new appreciation of the Standard and how to read it.
The Clancy Group Limited
Useful practical guidance to help apply principles at work
The tutor was extremely knowledgeable and provided lots of useful practical guidance and training to help apply the principles in work situations.
North Kesteven District Council
The balance of interaction, pacing, and explanation was spot on
I found this course extremely valuable. The way the tutor presented and engaged throughout this course was absolutely spot on. The balance of interaction, pacing, and explanation meant I was able to keep up comfortably with the content and stay fully engaged.
Msc Cargo Uk
Already recommended the course to several colleagues
The tutors tone, subject knowledge, and training delivery were exceptional. Genuinely one of the best training experiences I’ve had in quite some time. I’ve already recommended the course to several colleagues and would strongly encourage others to attend.
Msc Cargo Uk
Tutor tailored the session to meet both group and individual needs
The tutor was clearly very knowledgeable and very much tailored the session to meet both the overall group needs while ensuring individual learning needs were also met.
Forensic Science Northern Ireland