Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
I found the course content matched exactly what would be needed for our application. The tutor is very knowledgeable, and was able to dynamically adapt and blend content with knowledge to answer our queries confidently.
Thames Valley Police
Zoe was a great tutor and made the day very enjoyable. Her ability to make you think about things in a different way is very refreshing and opened up my knowledge to ISO 9001.
J Murphy and Sons Limited
Nicola was incredibly knowledgeable and the content and exercises were well tailored to the delegates. Everyone took away some important knowledge which they could use in their day to day.
Staffordshire Police
Alan was very knowledgeable on IATF, ISO 9001 as well as auditing and a wealth of previous work experience allowing him to easily discuss all topics and answer any questions.
Snop UK - Fsd Group
The tutor was exceptional. Her knowledge, rapport, delivery engagement were extremely good. This training session was the best I have ever experienced over teams.
EDF Energy Ltd
The training was highly practical and directly applicable to my daily work. The example and exercises made it easy to understand how to implement the concepts in real-life situations, which added significant value.
Abyssinia Iron and Steel Limited