Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat engagement by tutor using real-world scenarios
Great engagement with attendees, good at using real world scenarios to help the standard come to life.
UK Food Certification
Amazing tutor kept us engaged with real-life examples
The tutor was amazing and kept us engaged throughout the entire presentation by giving plenty of real-life examples and frequently referring back to the case study we were working on during the lecture. He also made a point of speaking with each of us individually to ensure we understood the material.
Silverstream Technology
Engaging delivery transformed the course material
David was very engaging particularly during the practice audit. Just made all the course material interesting and engaging which is difficult. Enjoyed that he wanted participate from everyone and was very open to hearing everyone’s interpretations of the scenarios. Managed to make what could be consider a boring topic interesting and engaging.
Barth Haas Uk
Tutor's presentation skills ensured shared learning and insight
The tutor provided insight and their presentation skills ensured that all candidates requirements were considered, delivering the information in a manner which ensured a shared learning experience to benefit all.
Note UK
Best training ever with a stand-out tutor
The content was excellent. The best training ever received with full potential of application at work. But what stood out was the trainer, Momcilo. Very few have the ability to keep you engaged throughout the course and deliver the content in a manner understood by everyone while keeping the session interactive.
Note UK
Professional, clear and engaging course with expert tutor
The tutor was excellent and demonstrated great knowledge of the subject. The course was conducted very professionally, and the content was explained clearly, allowing us to understand the standards fully. Overall, the course was engaging, incorporating various workshops that kept us involved throughout.
The Environmental Trust Scheme Regulatory Body