Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor had a contagious passion for the subject
The tutor was highly knowledgeable and very engaging with excellent real life examples. She kept my interest all day, and her passion for the subject was contagious.
Portsmouth City Council
Clear, welcoming and inclusive tutor
Tutor was very knowledgeable, she was clear with instruction and what to expect throughout the day, she welcomed feedback throughout the session and included everyone in the learnings.
Links Training
Very interactive course with good group discussions
The tutor was very interactive with the group and allowed good flowing chats to break out but also ensured the course material was focused in on and communicated very well.
Babcock International Group
Experienced, passionate tutor
The tutor was clearly a very knowledgeable person with a lot of experience from various sectors of industry. He was very passionate about the subject matter, which enabled an ease of learning for the delegates.
SeAH Wind Ltd
Useful, practical exercises
The exercises we did were practical and useful and I can see how I would use these in my role moving forward.
TD Synnex
Excellent and easily-applicable course
The incident investigation process developed by Bywater can be easily applied. It has a good structure to it that one can easily recall without having to go back to the coursebook. The tutor was also excellent, hence it was easy to understand and follow the course. The generosity of the tutor was fantastic.
Exolum Eastham