Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFelt at ease and comfortable from start to finish thanks to the tutor
| Approachable, knowledgeable and easy-going tutor – Keith was fantastic. Made you feel at ease and comfortable from start to finish. |
Barton Firtop Engineering Co Ltd
Feel more confident to carry out audits
| The course confirmed and highlighted aspects of internal auditing. I feel more confident I can carry out internal audits. The tutor who taught the cause was very engaging and knowledgeably which definitely helped the delivery. |
Draken Europe
Can't speak highly enough of the tutor
| In the past 6 months I have done a similar course with different training providers. because those were so poor the organisation rebooked with Bywater. I have to say this was a completely different and professional experience, the tutor Liz was fantastic, everyone else on the course felt the same. Brilliant. She puts everything into the sessions and makes sure you are engaged with the content and the group. Can’t speak highly enough of her skills and personality. It made the difference to our learning this time. |
DVSA (Driver & Vehicle Standards Agency)
It was made easy to stay focused
| Nicola was knowledgeable and enthusiastic throughout the 2 days which made it easier to stay focused on content which at times was quite complex. |
Metropolitan Police Service
Gained a better understanding on how to apply the learning to my job
| Liz made the course very interesting which gave a better understanding on how to apply what I learnt into my day to day job. |
DVSA (Driver & Vehicle Standards Agency)
Given lots of good tips on internal auditing
| Great tutor, very knowledgeable and welcoming, conducted the training in a very comprehensible manner, very approachable and friendly, gave us lots of good tips on internal auditing. |
IRATA International