Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelpful to visualise scenarios within our own workplace
Tutor was very knowledgeable and spent a lot of time going through each module. He was also able to help you visualise certain scenarios within your own workplace.
Scottish Power
Brilliant tutor
Alan was a brilliant tutor and I would highly recommend. It was quite a lengthy presentation however I was able to obtain knowledge and I will be using the information I have learnt in my day to day work.
Clearsprings Ready Homes
Picked up knowledge of the standard much faster than expected
I found myself analysing performance against specific clauses in the standard during live audits without actually having to refer to the standard. I did not anticipate picking up knowledge of the standard so quickly.
CITP Ltd
Excellent time management with plenty of time for questions
The tutor delivered the course in a professional manner allowing plenty of time to explain the subjects and answer any questions from the students. Time management was excellent.
Astutis
Talented and approachable tutor
Liz is very knowledgeable and took all questions respectfully and answered them all to a high standard. She also was diplomatic if attendees did not give her the exact answer she was looking for when quizzing on knowledge and retention. A talented and approachable teacher who I was glad I had for both courses.
Global Inhalation Equipment (General Anesthetic Services Usa)
Virtual classroom greatly exceeded expectations
I was not looking forward to doing the course online as I thought it would be looking at a screen for 2 days. It turned out that throughout the course there were plenty of interactive activities and the use of breakout rooms was very good.
Guernsey Ports