Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHonestly, the one of the best courses I’ve ever taken
Tim Alcock effectively explained and illustrated course concepts, workshops, and all case studies. Moreover, the feedback he gave us was very helpful indeed and improved my understanding of ISO_IEC 17025. Great balance of individual attention and group learning.
Honestly, the one of the best courses I’ve ever taken.
Supply Servis S.R.O.
Complex subject area was made user-friendly by the tutor
| Richard was engaging and presented the course content in a user friendly manner, simplifying a complex area of business. |
Forensic Analytics Ltd
A pleasure to learn from the tutor for the day
| Tim is very experienced in his field and was a pleasure to learn from him for the day. |
TUV SUD Ltd
Perfectly aimed course content
| I think the course content was aimed perfectly at the audience it was being presented to. I found it great that we had a tutor with experience in the subject area. |
West Midlands Police
Tutor offered practical and pragmatic solutions
| The tutor was very knowledgeable with practical real life experience. She could talk frankly about how things really are vs simply what an operating model anticipates or expects. The tutor, Nicola, was patient listened to queries and concerns, and offered practical and pragmatic solutions whenever possible. Personal anecdotes and analogies were helpful. |
Premier Partnership
Came away feeling I had come to grips with the concepts
| The course covered a lot of complicated content and the tutor kept me engaged. I also came away thinking I had come to grips with the concept he was covering. |
Science and Advice For Scottish Agriculture (SASA)