Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAccommodating tutor made everyone feel at ease
| Tom the tutor was a great support and adjusted his style of training to accommodate everyone. His manner was made everyone feel at ease. |
Teledyne Gas Measurement Instruments Ltd
Very attentive tutor
| The tutor explained everything really clearly and listened when I had questions. She included regular breaks which I really appreciated as I have a short attention span. |
Qinetiq
Tutor everyone engaged with the course in virtual classroom
| I found the tutor to be very knowledgeable and great in the course delivery. Online courses can be hard but he made it look easy and kept everyone engaged with the course. |
GSK
Tutor adapted to everyone's needs
| Tutor was very good, very informative, explained the content of the course in a way where everyone understood, was incredibly understanding of everyone’s needs and knowledge and tailored her tutoring based on that. |
QA Limited
Really engaging and informative course
| Karen was fantastic, so informative and had a great style of teaching. The course was really engaging, especially to someone with ADHD who finds it hard to concentrate. |
Savills (UK) Ltd
Helped to address current issues we all face
| The tutor’s knowledge, skills and experience brought the course to life. Practical real examples given, with help to address current issues we all faced. |
Edinburgh Airport Ltd