Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery impressed overall
| The tutor showed enthusiasm and engagement with the course material. He was also understanding for the needs of the attendees, accounting for technical difficulties and allowing for regular breaks during the course. Overall I was very impressed. |
Animal and Plant Health Agency (APHA)
Impressive course manual received prior to the course
| I was really impressed with the study book received prior to the course. It is very good and helpful to have something to refer to. |
Qioptiq Photonics Ltd
Impressive venue enhanced the learning experience
| I was impressed by the quality of the venue its the best facility I’ve encountered for a training course. The comfortable and supportive environment greatly enhanced the learning experience. |
B Medical Systems
Tutor made the material relevant to our practices
| The course tutor asked key questions about our practices and adapted to the answers whilst delivering the training, making it more relevant to our policies and practices instead of being generic. |
Virtual course delivered really well
| The tutor led the online course really well. His pacing and attention to breaks plus a friendly teaching style helped to make the online course more enjoyable than I imagined it would be. |
The Wellcome Trust
Exceptional tutor and valuable supporting handouts
| The tutor has an exceptional ability to explain the Audit process in a variety of ways, ensuring that everyone, regardless of their background, can fully grasp the concepts. The supporting handouts provided are not only clear and concise but also serve as valuable resources for future reference and application. |
Capita