Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery engaging and informative
| Gary used a good combination of personal experience and humour to deliver this course, very engaging and informative. |
General Dynamics UK Ltd
Engaging and considerate tutor
| Nicola was an excellent tutor. She was engaging and listened well to all questions, making sure to include everyone. Sufficient breaks were provided and consideration was taken for the needs of the attendees. |
West Yorkshire Police
Tutor went above and beyond to ensure we all understood the requirements
| The tutor was very engaging and kept us interested during the week. He went above and beyond to make sure we all understood the requirements. |
Maritime Developments Limited
Feel confident to apply what I have learnt and carry out my first audit
| I currently carry out internal ISO audits on all the departments within the company that I work for, I didn’t have have much knowledge in 27001 but after taking the course I feel confident that I can apply what I have learnt, the Annex A is a great reference guide and has already help me carry out my first 27001 internal audit. Mike was a good tutor who was very knowledgeable and took the time to explain all aspects of the course contents. |
Crime & Fire Defence Systems Ltd
Discussions were made relevant to our business
| The tutor encouraged discussions of real world examples and areas that were relevant to the business that we are in. |
Bf1systems Ltd
Excellent course materials, supportive tutor, and effective course delivery
| Course content and delivery was very effective and targeted a variety of learning styles. Having it broken down into sections with practicals at the end of each day was very useful for me. The tutor was supportive and engaging throughout. Course materials provided were excellent. |
West Yorkshire Police