Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDiscussions were made relevant to our business
| The tutor encouraged discussions of real world examples and areas that were relevant to the business that we are in. |
Bf1systems Ltd
Excellent course materials, supportive tutor, and effective course delivery
| Course content and delivery was very effective and targeted a variety of learning styles. Having it broken down into sections with practicals at the end of each day was very useful for me. The tutor was supportive and engaging throughout. Course materials provided were excellent. |
West Yorkshire Police
Learnt a lot despite feeling familiar with ISO standards prior to the course
| The tutor was very engaging on what could be a dry subject. She made it fun and interesting. Even though I thought I was quite familiar with the layout of ISO standards, I still learnt a lot. |
Vivergo Fuels
Very clear and easy to follow tutor
| The tutor was great at explaining things, very clear and easy to follow, used personal examples to help us understand, helped clear up any questions or things we didn’t understand. |
Young Calibration
Ground-breaking experience from the tutor
| The tutor is such an excellent expert in this area with ground breaking experience. |
BBA
Really useful training materials
| The book to follow along the taught course material made it really easy for the information to be taught, reviewed and sink in fully. |
MWH Treatment Ltd