Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOne of the best presented training courses I have attended
The tutor was knowledgeable and interested in the subject and therefore able to keep all the attendees interested and motivated throughout the course. One of the best presented training courses I have attended.
DVSA (Driver & Vehicle Standards Agency)
Possibly the best tutor I've ever had
The tutor was possibly the best tutor I’ve had for any course. She was extremely engaging and friendly and clearly had an immense knowledge of Environmental Management Systems, yet explained everything extremely clearly.
Edf Energy Limited
Tutor made us feel comfortable learning something new
Elaine was very patient and engaging and made you feel really comfortable learning something completely new.
Vision Rt Ltd.
Supportive and knowledgeable tutor
Tutor was knowledgeable and maintained the attention of the group in a fairly dry subject material. We had some very specific questions that we were struggling to answer internally and the tutor was able to support our thinking to reach a conclusion.
Utac UK Ltd
Course was tailored to the audience well
Tutor was enthusiast and able to tailor the course well to the audience.
Stroud District Council
Gained valuable knowledge
The course provided valuable knowledge that will invariably help within my day to day role.
AWE