Telecoms / TL 9000 Training Courses

Learn how to drive continual business improvement in the telecoms industry by implementing and auditing against TL 9000, the quality management system extension to ISO 9000.

Bywater is one of a highly select group of training providers authorised by the TIA QuEST Forum, the organisation behind TL 9000, and offers expert interactive TL 9000 Sanctioned training on a global basis.

All our TL 9000 training courses can take place on a dedicated basis for your organisation alone. This in-company training includes interactive workshops and modules to encourage your team to discuss how TL 9000 can be successfully implemented within your organisation.

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Choose your TL 9000 course

TL 9000 Quality Management System Auditing - QuEST Sanctioned | 5 days

This TIA QuEST sanctioned course is designed for those seeking to audit against the specific requirements and measurements of TL 9000 and verify their implementation.

The course provides a bridge between ISO 9000 for quality management systems and the additional requirements and metrics of TL 9000 within the telecoms industry, specifically from the auditor’s perspective.

Next Course: 10 - 14 March 2025 Online
Dates & Venues

TL 9000 Quality System Implementation - QuEST Sanctioned | 3 days

This TIA QuEST sanctioned implementation training is for anyone who is or plans to become a supplier to the telecoms industry.

The training explains the steps necessary for the successful implementation of the TL 9000 requirements and measurements in the process to become TL 9000 registered.

Course Details

TL 9000 Measurements R5.7 - QuEST Sanctioned | 1 day

This training is designed for those who need to understand the TL 9000 measurement set and how it can be used to improve an organisation’s performance.

QuEST sanctioned, the course is a prerequisite for the 3-day TL 9000 Auditing or Implementation courses, providing awareness of how the TL 9000 measurement set can be used in the customer/supplier relationship.

Course Details

TL 9000 Requirements R6.3 - QuEST Sanctioned | 1 day

This course is designed for auditors and implementer who need to understand the additional TL 9000 requirements and how they link to an organisation’s business system.

The QuEST sanctioned course is a prerequisite to the 3-day TL 9000 Auditing or Implementation courses, providing knowledge of how TL 9000 relates to existing management systems.

Course Details

TL 9000 Metrics Workshop | 1 day

This is a course designed for those planning to develop and implement a metrics programme.

The training is in the form of an intensive, interactive workshop, customised to a specific organisation’s needs. It is based on TL 9000 requirements, an overview of the metrics set, a review of what is applicable to a particular organisation, and the implementation of a metrics programme.

Course Details

Introduction to TL 9000 Quality Management Systems | 1 day

This training is aimed at anyone involved in the implementation or running of a TL 9000 quality management system within their organisation.

The 1-day training provides an introduction to TL 9000, its additional requirements and measurements, and the TIA QuEST Forum.

Course Details